Questions and Answers
- Q: Will insurance pay for personal home care services?
A: While your regular health plan insurance such as Medicare, an HMO, or supplement does not provide coverage for non-medically necessary home care, there are many other options to help cover the costs. Those options include long-term care insurance, Veterans (VA) benefits (not only for the veteran, but also for the spouse or surviving spouse), and Medicaid long-term care. Senior Nannies accepts all long-term care policies and we are able to assist with obtaining Veterans and/or Medicaid benefits. Beyond that, home care services would need to be paid for through personal funds.
- Q: What if the caregiver provided is not compatible with me or my loved one?
A: We fully appreciate the uncertainty of allowing a stranger into the home to care for you or your loved one. We strive to find the most appropriate caregiver(s) for every home care client on Day 1 of services. We do this through an extensive consultation with you, your loved one, and one of our Senior Care Specialists to fully understand the care needs and expectations for the caregivers. The details of that meeting will then be used by the Senior Nannies Care Coordinator dedicated to working with you and your loved one to schedule in-person caregiver interviews with you free of charge so the most compatible individual begins providing the care. Despite this comprehensive process, we fully understand and appreciate that there still may be a time when a caregiver must be replaced. If that occurs, a simple call to the dedicated Care Coordinator will alleviate the problem and replace the caregiver.
- Q: Do you require background checks for your caregivers?
A: Absolutely. As a licensed Nurse Registry we strictly follow the requirements set forth by the Florida Agency for Health Care Administration to ensure our caregivers do not have a criminal record. We obtain Level 2 background results prior to sending any caregiver into a client's home. In addition to the collection of background results, we also assure that each caregiver is qualified to provide home care by verifying state certified nursing assistant (CNA) licensure, home health aide (HHA) training completion, CPR training, and other continuing education training. Our recruiting team also receives both professional and personal references for each caregiver.
- Q: During what hours am I able to reach a Care Coordinator?
A: At least one person from Senior Nannies Care Coordination is available 24 hours per day, 7 days per week by clicking here. Our official office hours are 8:30 am to 5:30 pm, Monday to Friday, but after hours and on weekends and holidays there is always a Care Coordinator who is on call to assist with scheduling and care needs.
- Q: What is a home caregiver/private duty aide expected to do for me or my loved one?
A: Every home care client's needs are different, which is why we help clients to formulate a Care Plan detailing the expectations of the caregiver(s). This Care Plan will list the basic activities of daily living (ADLs) and the instrumental activities of daily living (IADLs) that you or your loved needs assistance completing. These may include, but are not limited to, bathing, dressing, transferring and mobility, using the bathroom, preparing meals, light housekeeping, laundry, linen changes, transportation, shopping, and companionship. It should also be noted that no Care Plan is set in stone. We will make changes with your participation to accommodate increases or decreases in care needs.
- Q: Do I have to sign a contract?
A: We do have a service agreement but no contract. There is no minimum term when using Senior Nannies, but we do request a four-hour notice if cancelling services.
- Q: How much do your services cost?
A: The cost of care is determined by multiple factors including level of care, location of service, number of hours requested, and type of care professional being sent. Our team will do a full intake to help determine what amount of care is needed and based upon that will give you an accurate quote. On average services are around $15 per hour.
- Q: During what hours am I able to reach a Care Coordinator?
A: A live Senior Nannies staff member can help you with service 24 hours a day 7 days a week. The office is open 8:30 am to 5:30 pm Monday through Friday, but a Care Coordinator can be reached at any time.
- Q: How do I choose a caregiver?
A: Senior Nannies sets up interviews with prescreened candidates matched through our thorough and extremely effective 5-Star Perfect Match Guarantee process so you can meet with the caregivers ahead of time and choose which one you would like to have in your home.
- Q: Will Senior Nannies accept my long-term care (LTC) insurance?
A: Yes, we accept all major long-term care insurance plans, and we can assist you in understanding your benefits under the plan.
- Q: What levels of caregivers do you offer?
A: We have home health aides (HHAs), certified nurse assistants (CNAs), licensed practical nurses (LPNs), and registered nurses (RNs).
- Q: What is the difference between an HHA, a CNA, a LPN, and an RN?
A: A home health aide (HHA) is a trained professional who provides non-medical home care services. HHAs’ primary activities include assistance with personal care—basic activities of daily living (ADLs) such as bathing, grooming, dressing and mobility—and instrumental activities of daily living (IADLs) such as home maintenance, meal preparation, shopping and transportation.
A certified nursing assistant (CNA) assists with health care needs and cares for a patient who is ill or recovering from a surgery or disease. CNAs duties are assigned by a registered professional nurse. Sometime they provide service on activities of daily living, bedside care, including basic nursing procedures under the supervision of a registered nurse.,
A CNA is a person who has successfully completed a training program or course with a curriculum prescribed by the state in which s/he resides. Classes for CNA are conducted by a nurse or certified instructor in a community college or nursing home. Upon completion of classes, a certificate will be awarded. Later upon qualifying the state certification exam they become CNA.
- Q: Who do I call if I need help in the middle of the night or on the weekend?
A: You can call one of our 24-hour on-call Care Coordinators at any time through our toll-free phone number: 1-800-748-2129 or contacting us here. We will answer your call promptly and act quickly to ensure that you and your loved one receive the appropriate attention.
- Q: When starting care with Senior Nannies, how much notice do you need to cancel services and how long do I need to commit to receiving home care?
A: You can change/cancel/start/stop service and change caregivers at any time with at least 4 hours’ notice. The more notice we receive, the better service we can provide.